How to Manage Conflict Between Staff and Keep the Peace

Do you have employees who just can’t seem to get along? Workplace conflict is one of the most common challenges faced by managers and leaders. While some conflict is inevitable, it doesn’t have to be a destructive force in your workplace if you know how to manage conflict between staff members.

With effective communication and a few other strategies, you can turn conflict into a positive force for your business.

Here are some valuable ways how to manage conflict between staff members to help you keep the peace.

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If you manage a team of employees, you’ll likely have to deal with conflict at some point. While conflict can be stressful, it’s important to remember that it’s also an opportunity to strengthen relationships and create a more productive work environment.

When conflict arises, the first step is to try to resolve it quickly and efficiently. This can be difficult, but it’s important to remember that conflict resolution is a crucial part of being a manager.

There are a few different techniques you can use to resolve conflict.

Recognize the Signs of Conflict

It’s inevitable that conflict will arise between staff members from time to time. The key to how to manage conflict between staff members is to be able to recognize the signs early on so that you can take steps to resolve the issue before it gets out of hand.

One of the most common signs of conflict is when staff members start to avoid each other. If you notice that two staff members who used to be friendly are now steering clear of each other, it’s a good indication that there is some tension between them.

Another sign of conflict is when staff members start gossiping about each other. If you overhear staff members talking about each other in a negative way, it’s a good indication that there is some unresolved conflict between them.

If you notice any of these signs, it’s important to take action to resolve the conflict. The sooner you do, the better.

Ignoring conflict will only make it worse and could eventually lead to staff members quitting or being fired.

Key Takeaway: It’s important to take action to resolve conflict between staff members as soon as possible to avoid further escalation.

How to Manage Conflict Between Staff Members

There are a few key things to keep in mind when managing conflict between staff.

First, it’s important to stay calm and avoid getting defensive. This can be difficult, but it’s important to remember that you’re the manager and you need to be the one to set the tone.

Second, you need to listen to both sides of the story. It’s easy to jump to conclusions, but you need to make sure you understand both sides before you can come to a resolution.

Third, you need to be fair. This doesn’t mean that you have to agree with both sides, but you do need to be fair in your decision-making.

Finally, you need to communicate. Once you’ve come to a resolution, make sure you communicate it to both parties so that there’s no confusion.

how to manage conflict between staff


Establishing ground rules for how staff members should interact with each other can help to prevent and resolve conflict. Make sure everyone is on the same page about the rules and enforce them when necessary.

Encourage staff members to communicate openly with each other. This will help to prevent misunderstandings and allow issues to be resolved quickly.

Make sure that staff members respect each other’s opinions and ideas. This will help to create a positive work environment and reduce the likelihood of conflict.

When conflict does arise, encourage staff members to work together to find a solution. Brainstorming can be a great way to come up with creative solutions that everyone can agree on.

If staff members are having difficulty resolving conflict on their own, you may want to offer mediation. This can be an effective way to help staff members communicate and understand each other’s perspectives.

Work should be enjoyable. Encourage employees to have fun and enjoy their work. This will help to build positive relationships and morale among employees.

It’s important to be decisive in your actions. This will show staff members that you’re in control and that you’re committed to resolving the issue.

If you’re struggling to manage conflict between staff members, don’t be afraid to seek outside help. There are professionals who can help you to identify the root of the problem and find a resolution.

Key Takeaway: To effectively manage conflict between staff members, encourage open communication, respect, and fairness. Be decisive in your actions and follow up afterwards.

Address Conflict Before It Escalates

It’s important to nip conflict in the bud before it has a chance to escalate into a bigger problem. One of the best ways to do this is to address conflict early on.

If you see two employees starting to butt heads, have a talk with them and see if you can help resolve the issue. Oftentimes, simply having a mediator present can help diffuse the situation and prevent it from spiraling out of control.

Of course, it’s not always possible to catch conflict early on. In that case, it’s important to be proactive in managing the situation.

This means having regular check-ins with your employees, encouraging open communication, and establishing clear ground rules for how to resolve disagreements.

By taking these steps, you can help ensure that conflict doesn’t get out of hand and disrupt your workplace.

Key Takeaway: It’s important to manage conflict early on, before it escalates. This can be done by addressing the issue early, being proactive, and encouraging communication.

FAQs About How to Manage Conflict Between Staff

How do you manage conflict between employees?

  • Create an Open Door Policy.
  • Determine the Severity of the Situation.
  • Encourage Employees to Work Out Their Issues.
  • Take Action When Necessary.
  • Listen to All Parties Involved.
  • Document the Incident.
  • Refer to Your Employee Handbook.

How a manager should handle conflict between employees?

Build your communication skills by practicing your problem-solving and negotiation skills through role-play and scenario-based exercises. Foster an environment of open, honest communication by maintaining an open-door policy and ensuring that all employees are heard.


Managing and resolving conflicts in the workplace is an inevitable part of having a team of diverse individuals. With the current political climate and conversations around race, tension, and anxiety at an all-time high, the potential for conflict and disagreements is even higher.

Conflicts are a normal part of working life, but that doesn’t mean they have to be a problem. By following these tips, you can help to resolve conflicts quickly and efficiently, and you can avoid the negative consequences that can come from unresolved conflict.

If you want to be a successful manager or leader, then you need to know how to manage conflict between staff members. offers resources that can help you become better at managing and leading. These resources can help you learn how to manage conflict effectively so that it doesn’t get in the way of your work or negatively impact your team’s morale.

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